Terms & Conditions

For the purpose of this Agreement, the following terms shall have the meanings ascribed to them below:

• Platform:The concierge sourcing portal and conversational interfaces operated under the brand name "tellmewhatuwant" by Biztribe Trading & Consultancy India Private Limited.
• Personal Shopper:A service where the Company coordinates on-ground shopping coordinators ("Shopping Buddies") in major Indian cities to physically shop on your behalf.
• Personalised Courier:A consolidation and shipping concierge service where packages from different vendors are collected at our central warehouse, inspected, repackaged to reduce volumetric weight, and shipped globally.
• Bulk Export:Commercial B2B sourcing and logistics operations managed on behalf of global retail brands, boutiques, and wedding planners.

The Company provides a technology-driven global concierge sourcing and international shipping consolidation platform. The scope of Services includes:

• Connecting clients with remote Shopping Buddies for real-time video-verified boutique sourcing.
• Acting as a central warehousing, quality inspection, parcel consolidation, and international courier dispatch hub in India.
• Providing B2B bulk vendor auditing, custom consolidation packaging, export paperwork assistance, and shipping coordination.
• Providing Courier GPT—an AI-driven chat assistant—to extract product links, calculate estimated courier pricing, list required fields, and dynamically book draft requests.

To use our services, you must meet the following criteria:

• You must be at least 18 years old and capable of entering into legally binding contracts under applicable Indian law.
• Any person using our services on behalf of a corporate entity represents that they have the requisite authority to bind that entity to these Terms.
• You agree to provide true, accurate, and complete registration and shipping details. The Company reserves the right to suspend or reject any order where incorrect or unverified details are provided.

Customers utilizing tellmewhatuwant.com agree to:

• Provide clear, unambiguous purchase and shopping instructions.
• Ensure that all custom product links, descriptions, and quantities provided represent the exact items they wish to procure.
• Acknowledge that import laws vary by country; the customer is solely responsible for verifying that the items they import are legally permitted in their destination country.
• Pay all custom duties, import taxes, clearing fees, and local delivery charges levied by the destination country's customs department.

5.1 Shopping Buddy (Personal Shopper) Service:

When you book a Personal Shopper, the buddy will follow your preferred dates (capturing 2-3 choices) and duration in hours. The Shopping Buddy works solely as a remote concierge coordinator. They inspect items visually during video calls, but the final purchase decision rests with you. The Company does not guarantee vendor warranties, fabric durability, or authenticity of goods purchased from unverified local street markets or third-party boutiques.

5.2 Package Consolidation & Courier Shipping:

We receive your parcels at our central warehouse in India. Upon arrival, we perform visual verification, item count confirmation, and consolidated repackaging (removing double-walled retailer boxes where safe to save volumetric weight). We coordinate international shipping through premium carriers (e.g. DHL, FedEx, UPS). The Company is not liable for carrier transit delays, customs inspections, package holds, or damage occurring in transit due to carrier negligence.

Users shall not use the Platform or Services to procure or ship any of the following items:

• Hazardous, flammable, explosive, radioactive, corrosive, or toxic substances.
• Perishable foodstuffs, agricultural seeds, live animals, or plants (unless explicitly approved B2B commercial cargo).
• Illegal drugs, narcotics, prescription medicines, or psychotropic substances.
• Counterfeit currency, unregistered security certificates, or contraband.
• Pornographic, offensive, or politically sensitive print and media materials.
• Gold bullion, precious gems, jewelry, or antique items protected under national heritage laws.
• Any item that violates the intellectual property, copyright, or trademark rights of third parties.

All software, proprietary algorithms, database schemas, trademarks, UI designs, brand logos, code assets, and content on tellmewhatuwant.com are the exclusive intellectual property of Biztribe Trading & Consultancy India Private Limited, protected under the Copyright Act, 1957 and the Trade Marks Act, 1999.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access the platform solely for the purpose of booking and tracking logistics requests. Any unauthorized copying, reverse engineering, scraping, or compilation of platform data is strictly prohibited and subject to immediate legal action.

8.1 Service Pricing & Cost of Goods:

Concierge and shopping assistance fees are calculated based on the service selected (e.g. flat hourly personal shopper rates, warehouse inspection per item, parcel consolidation weights). The actual cost of goods purchased on your behalf is billed to you. By approving a purchase request, you authorize the Company to charge you for the purchase cost + shipping fees.

8.2 Non-Payment Restrictions:

In the event of failure to pay service invoices or consolidate shipping charges within fourteen (14) days of receiving an invoice, the Company reserves the right to suspend shipments, restrict access to the Services, and/or apply a warehouse holding surcharge. If packages remain unclaimed and unpaid for more than ninety (90) days, the Company reserves the right to dispose of, auction, or sell the items to recover outstanding storage and service costs.

8.3 GST & International Taxes:

All domestic charges in India are subject to Goods and Services Tax (GST) at statutory rates. International courier fees exclude destination import duties and custom clearance charges, which must be settled directly with the courier partner upon delivery.

By using the platform, you consent to the storage, processing, and transmission of your delivery and contact data across our global hosting servers. All data processing is managed under standard data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and the GDPR (Europe).

⚠️ Disclaimer of Liability for Data Loss: Neither Biztribe Trading & Consultancy India Private Limited, nor the brand "tellmewhatuwant", shall be responsible or liable for any loss, corruption, destruction, or unauthorized access to user data caused by hardware failures, scheduled updates, cyberattacks, hosting provider outages, or force majeure events.

The Company acts as a neutral facilitator of logistics, inspection, and concierge sourcing. If a dispute arises between you (the customer) and an external vendor or boutique regarding product quality, design defects, fake sizing, or missing warranties, the Company will assist by providing available purchase receipts and video records but is not a party to the dispute and bears no financial liability for vendor refunds or returns.

Any activity, publication, or public statement (online or offline) by a user that defames, disparages, or brings the brand "tellmewhatuwant" or its parent entity Biztribe Trading & Consultancy India Private Limited into disrepute shall constitute a material breach of these Terms. In such cases, the Company reserves the right to immediately terminate the user's account, cancel pending shipments, and pursue appropriate legal remedies under civil and criminal defamation laws in India.

The sourcing, consolidation, and concierge workflows, including database integration schemas, Courier GPT prompting algorithms, and operational matching systems, constitute proprietary trade secrets of the Company. Users agree not to reverse engineer, copy, clone, or build competing services using trade secrets acquired from our Platform. Violations are subject to civil damages and criminal prosecution under intellectual property protection statutes.

⚠️ Limitation of Liability: To the maximum extent permitted by applicable Indian law, the Company's aggregate liability for all claims arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be strictly limited to the service fees (excluding cost of goods and actual shipping postage) paid by the customer to the Company for the specific order under dispute.

Any dispute, controversy, or claim arising out of or relating to these Terms, including their interpretation, validity, or breach, shall first be attempted to be resolved amicably. If unresolved, the dispute shall be referred to and resolved by binding arbitration in Pune, Maharashtra, in accordance with the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English.